Wenjing Cai, Yali Luo
(The Second Clinical School of Anhui Medical University)
Abstract：
Objective To explore the application effect of PDCA cycle management in western medicine dispensing and its influence on reducing the incidence of internal dispensing errors. Methods A total of 80 western medicine prescription lists issued by our hospital from February 2020 to February 2022 were randomly selected and divided into control group and observation group by non-same cycle method, with 40 prescriptions in each group. The control group was given routine management, and the observation group was given PDCA cycle management. There were 12 staff in the western pharmacy before and after management. The occurrence of dispensing errors, overall management quality, dispensing time, waiting time of taking medicine and satisfaction were compared between the two groups. Results The total incidence of dispensing errors in the observation group was lower than that in the control group, and the difference was statistically significant (P<0.05). The scores of storage management, system implementation, logo management and training in the observation group were higher than those in the control group, and the differences were statistically significant (P<0.05). The dispensing time and waiting time of taking medicine in the observation group were shorter than those in the control group, and the differences were statistically significant (P<0.05). The satisfaction of the observation group was higher than that of the control group, and the difference was statistically significant (P<0.05). Conclusion The PDCA cycle management in western medicine dispensing has a obvious application effect, which can reduce the incidence of dispensing errors, shorten the dispensing time and waiting time of taking medicine, and improve the overall management quality and patient satisfaction, which is worthy of further clinical promotion and application.
Key Words：
DCA cycle management; western medicine dispensing; dispensing error; management quality; work efficiency
